Book with Confidence

You may have questions about who we are and how we run our business. Below I try and answer a few!

Can I find out more about you?

Yes, my name is Debbie Copas, and I handle all the bookings for the properties on this website, so you’ll only ever be dealing with me. 🙂 Read the page About Us, which tells you a little more about myself and my husband John, my invaluable handyman!  I have been visiting Norfolk all my life, so it truly is a second home to me. I purchased Beachscape in 2009, Tides in 2011 and now manage bookings for Bramble Cottage, Church Cottage and The Barnhouse on behalf of the owners.

Can I reach you by phone?

You can call or text me on +44 7780 994768. I may not be able to answer the phone immediately, but if you leave a message, I will always call you back. Please ensure you state your telephone number slowly and clearly, so that I can write it down. Alternatively, hang up and redial. That way I can see the number of the missed call.

Can I read reviews on external sites?

Please do! I ask all our guests if they’d be so kind as to leave a review, as I know how reassuring it is to read the words of others about their holiday. Find them on facebook, edogadvisor and Rated Places (put the property name in the search bar to bring all the reviews up for that property)

Do you advertise on external listing sites?

Yes, although they vary over time according to how successful they are in bringing in enquiries! Currently you can find Tides and Bramble Cottage on Owners Direct,  Beachscape and Tides on Independent Cottages, The Good Dog Guide, Pet Holiday Finder and many more small sites.

Are you on social media?

Absolutely, I embrace my footprint on social media, so you will find a facebook page (since 2012) twitter (since 2013)  Google+ (since 2013) Pinterest (since 2014) You Tube (since 2015) and Instagram (since February 2016)

Do you accept credit cards?

Yes I take payment via Wave invoices.  If you request to pay by credit card, I’ll send you an invoice which allows you to pay directly for a small fee, currently 1.4%.  However, I will happily accept bank transfers, cheques, Paym and Pingit too. The choice is yours as to how you pay.

Do you belong to any professional associations?

Yes, I am proud to be a member and support EASCO, the English Association of Self Catering Operators. Find our listing under the East section. You can book with confidence in the knowledge that, in the unlikely event that there is a serious dispute arising from the holiday, there is a way of resolving it without resorting to the courts. EASCO membership is the mark of a responsible operator who can be trusted.

How long has your domain been registered?

Do look us up on WHOIS. Our current domain, norfolkcoastalholidays has been registered since 2012.  I also keep my first domain live norfolkcoastholidaycottage and that was set up in 2010.

Can we book now?

Yes, just get in touch with me directly via the contact us page. You won’t pay booking fees, commission, service fees or anything else that the big sites call them nowadays. Just an old fashioned booking, direct with me, at the best price available. 🙂