COVID-19 CORONAVIRUS UPDATE

In light of the ongoing Coronavirus outbreak, please take a moment to read the current policy.

November 2020. Lockdown was announced on Saturday, with a start date of Thursday 5th November. Sadly my mums birthday so no nice celebration meal for her! The finish date is currently Wednesday 2nd December but this is not set in stone.

This means sadly that we must close our doors to all our guest with holidays due to start after this date. I’ll be in touch in due course with all existing bookings to discuss options. Please bear with me as it’s a mountain of work for little ol me! 

Covid 19 – what are we doing?

Cleanliness has always been important to us, but we are taking a little extra care of high touch areas, not only cleaning, but also sanitising for your protection. Bed linen is always professionally laundered to the highest standard. Our housekeepers have been kept up to date with the latest government guidance and are following the guidelines when cleaning the property.

We’ve done our very best to look after you; now we’d like to enlist your help.

A Norfolk Coastal Holiday stay has always had self check-in with no meet and greet. You are welcome to arrive anytime from 3pm at Beachscape and Tides/4pm at Bramble Cottage and Cromer Flint Cottage on the arrival day, while departure is by 10am on the final day. We must ask that you strictly adhere to these times, to ensure that our housekeepers have enough time to clean the property for the next guest.

Keys are collected from a keysafe and we have provided sanitiser for your use either outside the property or just as you enter.  We ask that you wash your hands regularly throughout your stay.

You will find cleaning products in the kitchen and you are welcome to use these freely during your stay.  All kitchenware and crockery will be clean but not specifically sanitised so if you’re concerned, then we recommend that you rewash items in hot, soapy water or run through the dishwasher, where available, before use.

The properties are equipped with various items such as DVDs, board games, books and local information leaflets; these will still be available.  As we are unable to sanitise each individual item during a changeover, we have provided a box for you to put in any item you use, so that it will be removed at the end of your stay, to be quarantined.  Important information about the property will be presented in wipeable plastic folders or on laminated sheets.

TV/DVD remotes have been disinfected and placed in bags. Please leave in the bag during use so it can be easily sanitised after your stay.

Please bring your own throws if possible. Any ornaments should be left untouched.

To help keep the housekeeper safe after your stay, we require you to strip the bed linen and place in the laundry bags provided, empty the fridge and throw all rubbish and recycling in the green and black bins.

Covid 19 symptoms or being contacted by the Test and Trace team in order to self isolate

You must not travel if you or any of your guests have Covid 19 symptoms prior to your stay.  If, during your stay, any person starts to show symptoms of Covid 19 or is advised to self-isolate, please inform us immediately and follow the current Government guidelines. At present, a test must be taken straight away and if positive, then the guest must immediately leave, not using public transport, if this is reasonably possible. You do not need to delay your stay to wait for the test results as they are emailed or texted.  If you are so unwell you cannot travel, then you will be required to pay all the costs incurred in extending your stay, which is likely to include but is not limited to, the cancellation of next guests holiday and extra cleaning costs following your departure.

Currently according to current NHS guidance, the main symptoms of coronavirus (COVID-19) are:
  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste

If you are ill and need medical advice, call 111 or your own GP. In the event of a medical emergency call 999.

Bookings that fall during 2020

The balance due date has been moved to one month before the holiday instead of the two calendar months previously.  In the event of a UK wide lockdown being reimposed, or the property falling within a regional lockdown, your holiday dates can be moved to anytime until the end of 2021. You can choose dates at the time or take a credit for the monies to use them at a later date when you are ready to book.

In the event of a regional lockdown affecting the guests ability to travel, but the property still being available to occupy, please inform me as soon as possible. I will readvertise the dates and should a new booking be secured, you can move your holiday monies to a new date as above.

If required to self isolate after being contacted by test and trace, proof will be needed before any credit given for payments already made.

Refunds, when requested and appropriate to give due to Covid 19, are subject to a small admin fee of £10.

If however, you haven’t paid your balance for a future date, but wish to cancel your holiday at this stage, then the normal terms will apply, which can be found on the Terms and Conditions page.

If you have followed the advice given upon booking and chosen to take cancellation insurance then I will be happy to assist you with any documentation required.

The NHS has produced this Coronavirus guidance with information and advice about the virus.

Please check back to this page for future updates, as I continue to monitor and act upon the latest government advice.

The next few months remain a challenging time and a new ‘normal’, but please rest assured that Norfolk Coastal Holidays will come through these difficult times. This year will be my 11th year in business and I want to ensure that all my guests eventually have an enjoyable holiday in Norfolk whether that be now or in years to come.

Thank you for your continued support in these very challenging times.

Debbie Copas
Updated 7 July 2020
Further update 22 October 2020